At Forest & Hills, we take great care in maintaining the quality and safety of our products. If you receive a damaged, defective or incorrect product, please contact us as soon as possible so that we can assist you.
A return or replacement may be considered in the following situations:
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.
When contacting us, please provide:
Products accepted for return should, wherever applicable, be kept in their original packaging and should not have been unnecessarily used, opened or damaged by the customer.
Certain products may not be eligible for return due to their nature, hygiene requirements or food-safety considerations.
For health, hygiene and food-safety reasons, opened or partially consumed food products may generally not be eligible for return.
We recommend checking your order carefully before opening the product.
If an eligible product is found to be damaged, defective or incorrectly supplied, Forest & Hills may provide a replacement, subject to product availability and verification of the issue.
Where a refund is approved, the refund will be processed according to the applicable payment method and the circumstances of the order.
The time taken for the refunded amount to appear in your account may depend on your bank, payment service provider or other financial institution.
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation may not be possible once an order has already been processed, packed or dispatched.
Exchanges may be considered for eligible damaged, defective or incorrectly supplied products, subject to availability.
For return, replacement or refund-related questions, please contact us:
Email:
info@perfectheme.in
Phone:
+91 7667672121